Who can I call call and SMS?
The Unlimited minutes and SMS can be used to make local calls to standard landlines and mobiles and SMS within all the EU countries listed in the "Countries Coverage" section.
For example, if you are in Spain you can call Spanish phone numbers. If you are in Italy you can call Italian phone numbers,etc.
You can also use the Unlimited minutes and SMS to make calls and send SMS between the EU countries listed except for the UK. For example, you can call a German phone number from France, you can call a Greek phone number from Romania etc. However, if you are in the UK you cannot make any international calls from the Unlimited minutes or send international SMS. Although, you can still call and SMS TO standard UK phone numbers from the listed countries. For example, if you are in Germany or France you can still call UK based phone numbers. Please see below for more on calling within the UK.
How can I call and SMS within EU?
You need to include the country calling code prior to the phone number and drop the leading 0 if you wish to call or SMS. For example if you wish to call a number in Spain whose phone number is 08123456123 you would need to dial +348123456123.
To get a full list of international calling codes, click HERE
Calling within the UK?
Whilst in the UK, the included Unlimited minutes and SMS can only be made to standard UK landline numbers (for the UK starting 01, 02, 03) and mobiles within the UK. Calls to other numbers including Premium rate, Business rate numbers and non-UK numbers are not included.
How can I call and SMS outside of the EU?
If you wish to call any other international countries outside the EU such as Australia, Canada, Germany, New Zealand, UK, USA etc, you will need to use data based apps such as Whatsapp, Viber, Skype, Messenger, etc . You are also able to add credit to your Viber or Skype account, which will allow you to make Local and International phone calls directly to landlines and mobiles at the apps rates.